Since the used lot down the road does not a have a separate website unfortunately all of country club will have to bear the brunt of this review:
During a recent promotional even my wife an I went the the Country Club Used Lot to "spin the wheel and win a prize" since we'd received a brochure in the mail. We currently have a 2011 Rav4 in Good - Very good (based on KBB and NADA definitions) condition with about 65K miles on it. We originally were looking at a Ram 1500 (2010) but were convinced that even with our trade we would not be able to get the payment range we wanted. Ok, not a bid deal, so we started looking at cross-overs. Long story short, we were interested in a 2013 Dodge Journey.
Thank goodness for James he really cares about customer satisfaction. I moved here to work and used this dealership 5 or 6 times. Every time left feeling like i had been slightly over charged (lots of overhead I understand ). They offer a drop off and pickup service, which was extremely helpful. The service team member did not express the same level of concern.
That's when the fun started. First, we requested no hard credit inquiries unless we were 100% dead set on rates (we even specified soft inquiries only). Then our RAV4's trade value was initially claimed to be only $2000 (it was later claimed that there was a miscommunication). Long and short is after being told our trade was worth only that amount, the next offer was 7500, then 8500, until the main finance guy estimated the vehicle was worth between 10K and 12K. All of the above would not be too much of an issue (standard used car dealer treatment), but after all of this, and specifically requesting that no hard credit application be run until we gave permission (which we did not), what show's up on my Equifax Report 4 days later? A hard inquiry through Credco, submitted by Country Club!!!! I like have a very good credit score, and really hate being lied to!
We traveled from Pa to Country Club Jeep because the sales person covered all the details and communicated honestly through out. We received a very good deal and the quality of the people made the buying experience a pleasure. Logan our sale person came in early Saturday to have our new Jeep Wrangler detailed and everything ready for us. Wonderful drive and great people.
Awesome service! Awesome sales staff (admittedly we've worked with our salesman for 15 years). Everyone is pleasant that works there! Good employee moral, which says a lot for how they do business. We are an all Chrysler/Dodge/Jeep family now!
I'd got my 1st brand new vehicle here at Country Club Chrysler Dodge Jeep Ram dealer in 2015. I drive a 2015 Jeep Patriot. This dealer will treat you right. The parts and service department are also great. Most dealers won't install customer bought parts, this dealer does. I'd bought brake pads at the local NAPA auto parts store after I'd got my Jeep inspected for state inspection, they installed my NAPA brake pads. In the past, I'd ordered dealer only parts, for my other Jeep, my 2003 Liberty. The prices were reasonable.
Country Club Chrysler Dodge Jeep Ram is a US Car Dealer based in Clarksburg, West Virginia. Country Club Chrysler Dodge Jeep Ram is located at 1251 Milford St., US 19 South, Clarksburg, WV 26301, USA.
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