No one ever answers the phone ..They do not appear to have any concerns about you or your service !!!
Less than 30 days with sprint, signed up my matt in the clarksburg store. My email was incorrect so now i cant receive my bill! They threatened to shut off my service after only 3 weeks with them because the bill wasnt paid yet but no one seems to comprehend i did not get it because it is being sent to someone else! There was a store promotion where they was waiving the $30.00 activation fee, i got 4 lines but only 2 was credited so 3 days after paying the bill, less the $60.00 chuck in this store started the process for the manager to issue that credit, i get an automated call saying if i didnt pay the $60 i was getting my phones shut off!! I called but they said there is nothing in the notes from the store so chuck lied when he told me he had messaged the manager to do it the day i paid the bill. This store doesnt answer the phone. The one time my husband got through & asked for a manager, matt told him that the manager was out to lunch & they dont have a time limit so there was no telling when they would be back. Worst customer service ever & sprint in general seems to be the worst cell company to have. But thats my 30 day experience with them & im still waiting for the store to simply call them to verify there is a credit or put it in the notes on the acct. seems simple enough but must be too difficult for these employees to take care of.
Gets very frustrating!!!
Sprint Store is a US Store based in Clarksburg, West Virginia. Sprint Store is located at 474 Emily Dr, Clarksburg, WV 26301, USA.
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