Kayla
I recently purchased a sofa from this RAC in Clarksburg. I've approximately had the sofa 2months. I called the store and spoke with someone this past Saturday(5-4-13) and requested that someone come pick up my couch and take it back and I was informed no men were in and they would have to call me back. I received no call back. Thursday(5-9-13) I called back to the store and spoke with someone and informed them that I wanted them to order me a new sofa(#2) same as the one I have and when it came in I wanted to replace it with sofa #1. In doing this all the money that we have paid toward sofa #1 is basically rent for the couch, so WE are the ones paying more for a couch we are the ones loosing. I also asked if the manager could call me about this matter. The manager did call me back and wanted to know why I wanted to return one couch and get a brand new one in return when the one I have was new and has nothing wrong with it. I told him that's what I wanted to do and I was basically teaching my husband a lesson. Before we bought the couch my husband and I made a deal and my husband did not keep up his end of our deal. So since he didn't keep his word I need to keep mine and that is purchasing a brand new sofa and replacing sofa # 1 with the new. The manager told me he wouldn't let me trade sofas that I needed to teach my husband a lesson or prove a point another way. I then asked if I had them come pick up sofa #1 then I called and had them order sofa #2 and he replied he would then have sofa #1 in the store and that's the only one I could get. I am extremely dissatisfied with my service at this store and I will never deal with another RAC in the Clarksburg area ever again.
Rent A Center is a US Electronics Store based in Clarksburg, West Virginia. Rent A Center is located at 166 Emily Dr, Clarksburg, WV 26301, USA.
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