This is a great place to come get a bit more specialized tech than what Walmart or Sam's club will typically offer. The in-store kiosk is very helpful and gives you access to a large amount of product that you normally can't find in store. Return policy is above average and associates are friendly. They may not have everything in store, but they offer good variety.
So nice and welcoming, I ended up buying some fun things for my grandkids. This store is large, well organized and has great staff!
All we needed to do was purchase a computer for my son for college. Cameron was very helpful. We bought the HP and requested the 2yr accident protection and virus plan. I suspected Microsoft Office was going to be through WVU, but couldn't remember, so he sold us that, too. A bundled package that was supposed to be cheaper (#5 package that was about 400 on top of the computer itself.) We were told to come back in about 24hrs (That would have been today at noon or 1pm.) We received a phone call about ten minutes after we left the store stating Cameron had "forgotten to charge for Virus and Accident protection." Really?? We owed an additional 250? Strange, but ok.
I just want to give a shoutout to Russell at the UPS. I was shipping out a picture to my husband's mother and they didn't have a box that fit it, so he spent a solid 20 minutes looking for, and then MAKING, one. True customer service. You the man, Russell!
We returned to Staples at East Pointe today after 5pm, to be sure they had more than 24hrs to set-up the computer. A rude and huffy service desk employee (Andrew maybe, but definitely not Cameron) told us to come back tomorrow. I said we were told 24hrs. That was 4 hrs ago. He huffed around, asked us if we had data recovery (I thought they could tell what we had purchased) I told him yes. He said it wasn't ready. We didn't leave. He irritably mentioned he would try to do something. He pulled the flashdrive out and said that Cameron didn't plug it in right yestrrday. He wanted us to come back tomorrow. I told him we were leaving at 8am. I needed it tonight. He asked us to give him an hour. I told him WVU was providing Microsoft Office for free, so he refunded that. I asked if I could send someone else back to pick up my son's laptop, or would they need his debit card? No, they assured us anyone could pick it up. Ok.
I went there to pick up a better wifi adapter for my wife's desktop. A rep asked me if he could help, so I told him that I needed a better wifi adapter, and that it had to work with Vista. He then proceeded to chide me on the dangers of Vista, not to sell me an adapter.
All I needed was to drop off a "prepaid" box for UPS and recycle electronics. Other places would be anoid that I wasn't buying anything....Not here. They all were a
This was one of the most aggravating purchases I've ever made. Cameron was helpful yesterday; he just made a mistake. He is young. That's fine. But the guy today had a horrible attitude that made a simple fix feel aggressively ridiculous.
I just received two phone calls from my husband. They didn't charge us for the plan we ORDERED. I asked how did they give a refund on Microsoft Office (part of the #5 bundled plan we had purchased yesterday) if I hadn't purchased it?? Staples guy insisted it was a mistake, but we still owed $250. My husband paid it. I angrily hung up. Less than a couple minutes later, he calls me AGAIN. Staples guy said we may have already taken the EMPTY BOX home yesterday. I'm livid at this point. Why would we take home an empty box with NO COMPUTER in it? Staples guy finds it.
Most unhelpful. I will not be shopping here any more if I can help it.
Staples is a US Electronics Store based in Clarksburg, West Virginia. Staples is located at 504 Emily Dr, Clarksburg, WV 26301, USA.
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